PRIVACY POLICY (Maid In India)

Welcome to the privacy policy of Maid in India ("MII") – referred to as "Privacy Policy" or "Policy."

MII FACILITATION SERVICES PRIVATE LIMITED and its affiliates, collectively known as "Maid in India," "we," or "us," are dedicated to providing maids and domestic

help assistance to customers, particularly households and offices, seeking specific domestic help services on a one-time or ongoing basis. This Policy delineates our practices

regarding the collection, storage, usage, processing, and disclosure of personal data that you willingly share with us while accessing, using,or interacting with our website at

https://www.maidinindia.co.in/ or the mobile application 'Maid In India' (collectively, the "Platform") or utilizing products or services offline or through the Platform (collectively, the

"Services"). The services provided by professionals on our Platform are referred to as "Professional Services" in this Policy.

At Maid in India, safeguarding your personal data and respecting your privacy is our commitment. To provide you with access to the Services or Professional Services, we must

collect and process certain data about you. This Policy elucidates how we process and utilize your personal data.

Please note that unless explicitly defined in this Policy, capitalized terms have the same meanings ascribed to them in our Terms and Conditions, available at

https://www.maidinindia.co.in/terms ("Terms"). Kindly read this Policy in conjunction with the Terms.

By using the Services, you affirm that you have read and consent to be bound by this Policy, agreeing to the processing activities described herein.

1. BACKGROUND AND KEY INFORMATION

(a) How this Policy applies:

This Policy pertains to individuals accessing or using the Services or availing the Professional Services. Throughout this Policy, "you" refers to an end user utilizing the Platform.

By using the Platform, you consent to the collection, storage, usage, and disclosure of your personal data as outlined and collected by us in accordance with this Policy.

(b) Review and Updates:

We regularly review and update our Privacy Policy. We encourage you to periodically review this Policy. Ensuring the accuracy of the personal data we hold about you is essential.

Kindly inform us of any changes to your personal data during your association with us.

(c) Third-Party Services:

The Platform may contain links to third-party websites, plug-ins, services, and applications ("Third-Party Services"). Clicking on these links may allow third parties to collect or

share data about you. We do not control or endorse these Third-Party Services and are not responsible for their privacy statements. When leaving the Platform or accessing third-p

arty links through it, we recommend reviewing the privacy policy of such third-party service providers.

2. PERSONAL DATA THAT WE COLLECT

(a) We gather various types of personal data about you, including but not limited to:

i. Contact Data: Mailing or home address, location, email addresses, and mobile numbers.

ii. Identity and Profile Data: Name, username, photographs, gender.

iii. Marketing and Communications Data: Address, email address, information posted in service requests, feedback, comments, pictures, discussions in blogs and chat boxes, r

esponses to surveys, and preferences in receiving marketing communications.

iv. Technical Data: IP address, browser type, internet service provider, operating system details, access time, page views, device ID, device type, website and mobile application a

ctivity, location data, and other technology on devices used to access the Platform.

v. Transaction Data: Details of availed Services or Professional Services, a limited portion of credit or debit card details, UPI IDs for processing payments.

vi. Usage Data: Information on how you use the Services and Professional Services, activity on the Platform, booking history, user taps and clicks, user interests, time spent on the

Platform, and page views.

(b) We also collect, use, and share aggregated data, such as statistical or demographic data, for various purposes. Aggregated data is derived from personal data but does not directly

or indirectly reveal identity. However, if aggregated data is combined or connected with personal data to identify you, we treat it as personal data in accordance with this Policy.

Failure to provide personal data when required by law or under the contract terms may result in our inability to perform the contract, limiting or cancelling your access to the

Services.

3. HOW DO WE COLLECT PERSONAL DATA?

(a) Direct Interactions: You provide personal data when interacting with us, such as creating an account, using Services, entering promotions, or reporting issues.

(b) Automated technologies: We automatically collect Technical Data using cookies, web beacons, pixel tags, server logs, and similar technologies.

(c) Third parties: We receive personal data from third parties like analytics providers, service professionals, and publicly available sources.

4. HOW DO WE USE YOUR PERSONAL DATA?

(a) We use personal data where lawful, primarily for providing Services, complying with legal obligations, and improving user experience. Purposes include:

i. Verifying identity and creating user accounts.

ii. Providing Services and enabling Professional Services.

iii. Monitoring trends and personalizing experiences.

iv. Improving functionality based on user feedback.

v. Customer service and responding to service requests.

vi. Tracking transactions and processing payments.

vii. Sending notifications, updates, and marketing communications.

viii. Facilitating Professional Services by sharing information with relevant entities.

ix. Complying with legal obligations and enforcing Terms.

x. Responding to court orders, legal rights, and defending against legal claims.

(b) By using our Services and creating an account, you authorize us, service professionals, partners, and affiliates to contact you through email, phone, or other means for service

provision and awareness purposes.

(c) Information related to you may be collected, compiled, and shared for service rendering purposes with service professionals, vendors, social media companies, third-party

service providers, storage providers, data analytics providers, consultants, lawyers, auditors, and other entities within the Urban Company group.

(d) We may share data without your consent if required by law, court order, government agency, or authority in good faith and belief that disclosure is reasonably necessary to

enforce this Policy, the Terms, or comply with applicable laws.

5. COOKIES

(a) Cookies are small files transferred to your device's hard drive through your web browser to recognize your browser and capture certain information.

(b) We use cookies to distinguish users, save preferences, track advertisements, and compile aggregate data for a seamless user experience. Third-party service providers may assist

us in understanding site visitors using our cookies.

(c) You may encounter third-party cookies on certain pages of the Platform. We do not control third-party cookie use. Correspondence sent to us or information shared by users

may be collected within a file specific to them.

6. DISCLOSURES OF YOUR PERSONAL DATA

(a) We may share your personal data with third parties for the purposes outlined in Section 4, including:

i. Service professionals for Professional Services.

ii. External third parties, such as associate partners, service providers, analytics providers, advertising networks, registered users upon request, and regulators.

(b) Third parties must respect the security of your personal data and use it only for specified purposes according to our instructions.

7. YOUR RIGHTS IN RELATION TO YOUR PERSONAL DATA

(a) Access and Updating your Personal Data: You warrant that provided personal data is accurate, up-to-date, and true. We strive to provide access to correct data as part of our

Services, subject to legal requirements.

(b) Opting-out of Marketing and Promotional Communications: Opt-out options are provided in marketing emails. It may take up to 10 business days to process your opt-out

request. Essential communications about your account or requested Services may still be sent.

8. RETENTION OF TRANSACTION DATA

Notwithstanding the Terms, data related to your Platform transactions will be retained in compliance with applicable law.

9. TRANSFERS OF YOUR PERSONAL DATA

(a) We adhere to applicable laws for storage and transfers of personal data. Your information may be transferred and stored in countries other than your own, depending on server

locations or service providers' locations.

(b) Submitting your information implies agreement to the transfer, storage, and processing of such information as described above.

10. DATA SECURITY

(a) Appropriate security measures and privacy-protective features, including encryption, password protection, call masking, and physical security, are implemented on our Platform

to prevent unauthorized access and disclosure, following applicable law standards.

(b) Responsibility for keeping passwords confidential rests with users. We are not liable for unauthorized use, lost, stolen, or compromised passwords.

11. DATA RETENTION

(a) Your personal data will be stored as long as necessary for our stated purpose(s) and for a reasonable period after account termination to comply with legal obligations.

(b) Aggregated personal data may be used indefinitely for research or statistical purposes.

12. BUSINESS TRANSITIONS

In business transitions like mergers, acquisitions, or asset sales, your personal data may be among transferred assets.

13. USER GENERATED CONTENT

You are invited to post content on our Platform, but it may become public. We disclaim liability for any contrary use of information and require compliance with applicable laws

regarding uploaded content.

14. UPDATES TO THIS POLICY

(a) Periodic updates to this Policy will be made, communicated through the Platform or other means such as email. Usage of the Platform post-update implies consent to Policy

changes.

(b) Regularly review this Policy for the latest information on our privacy practices.

15. GRIEVANCE OFFICER

For queries, grievances, feedback, or comments regarding this Policy or personal data processing, contact us at contact@maidinindia.co.in or our grievance officer:

Grievance Officer

Name: Sanskar Malik

Designation: Director

Email: sanskarmalik@maidinindia.co.in